🛒 Ordering & Payment

Q: How do I place an order?

A: Simply browse our collection, add your favorite items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Can I modify or cancel my order after it’s been placed?

A: We process orders quickly, but if you need to make a change, please contact us within 1 hour of placing the order. After that, we can’t guarantee changes or cancellations.

🚚 Shipping & Delivery

Q: Where do you ship?

A: We currently ship within the U.S. and to select international locations. For international shipping options, check availability at checkout.

Q: How long does shipping take?

A: Standard shipping takes 3–7 business days. Expedited and express options are also available at checkout.

Q: How much does shipping cost?

A: Shipping costs are calculated at checkout based on your location and order size. We offer free standard shipping on U.S. orders over $75.

🔄 Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery on most unused, undamaged items in their original packaging. See our Return & Refund Policy for full details.

Q: How do I start a return?

A: Email us at [email protected] with your order number and reason for return. We’ll guide you through the process and send a return shipping label if eligible.

Q: When will I get my refund?

A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.

🧼 Products & Care

Q: Are your kitchen products dishwasher safe?

A: Many of our items are dishwasher safe, but care instructions vary by product. Please check the product page or packaging for specific guidance.

Q: Do you offer sustainable or eco-friendly products?

A: Yes! We are proud to offer a growing selection of eco-friendly kitchen and dining products. Look for the “Sustainable Choice” badge on product pages.

🎁 Gifts & Discounts

Q: Can I send an order as a gift?

A: Absolutely! At checkout, you can mark your order as a gift and add a personalized message.

Q: Do you offer gift cards?

A: Yes! Qiztee digital gift cards are available in multiple denominations and delivered instantly by email.

Q: How do I use a promo code?

A: You can enter your promo code during checkout in the designated field. Only one promo code can be used per order.

📦 Account & Tracking

Q: How can I track my order?

A: Once your order ships, you’ll receive an email with a tracking link. You can also log into your Qiztee account to check your order status anytime.

Q: Do I need an account to shop?

A: No account is required, but creating one allows you to track orders, save favorites, and enjoy faster checkout.

🧾 Still Have Questions?

We’re here to help!
📧 Email: [email protected]
📞 Phone: 1-800-XXX-XXXX
💬 Live Chat: Available during business hours on our website