Help Center

Welcome to the Qiztee Help Center!
We’re here to make your shopping experience smooth and enjoyable. Whether you have questions about your order, shipping, returns, or anything else — we’ve got you covered.

📦 Orders & Shipping

Q: Where is my order?
Once your order ships, you’ll receive a tracking number via email. You can track your order anytime through our [Order Tracking Page] or by contacting [email protected].

Q: How long does shipping take?

• Standard Shipping: 5–8 business days
• Expedited Shipping: 2–4 business days
• Free Shipping: Orders over $75 (U.S. only)

Q: Can I change or cancel my order?
We process orders quickly. Contact us within 2 hours at [email protected] and we’ll do our best to assist.

🔁 Returns & Refunds

Q: What’s your return policy?
You can return eligible items within 30 days of delivery if they’re unused and in original packaging.
Start a return by emailing [email protected].

Q: When will I receive my refund?
Once we receive and inspect the item, your refund will be issued within 5–10 business days to your original payment method.

🧽 Product Info & Care

Q: Are Qiztee products dishwasher-safe?
Many of our products are dishwasher-safe. Please check the specific item description or care label.

Q: What materials do you use?
We use food-safe, durable materials like stainless steel, ceramic, bamboo, and BPA-free plastic.

🔒 Account & Security

Q: Do I need an account to order?
No account is required — but creating one lets you track orders and manage preferences more easily.

Q: Is my payment information secure?
Yes! We use industry-standard SSL encryption to keep your data safe.

💬 Still Need Help?

We’re just a message away!
Email: [email protected]
Customer Service Hours:
Mon–Fri: 9:00 AM – 6:00 PM (CST)
Response time: Usually within 24–48 business hours

Thank you for choosing Qiztee Kitchen & Dining – where function meets style in every meal.